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DGA’s Virtual BDC will streamline your Service Department’s BDC needs. Our experienced reservationists are ready to answer your service appointment calls, handle your outbound scheduling needs, and improve your overall customer satisfaction with our CSI follow-up program. DGA saves you money and takes your customer’s experience to the next level with our Virtual BDC.

Virtual Appointment Coordinator
Virtual Assistant (Backstopping) No Show, Recall, SOP, Service Reminder, 1st time customer, Lost Souls Live agent sales and service follow-up

Clients who trusted us
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See What Our Clients Are Saying:

"DGA has drastically improved our level of first impressions to our customers" We now offer our clients a consistent and professional level of phone mannerism and we are even able to handle our phone calls after hours and our competitors do not ."

Peter Zorzy
Director of Fixed Operations
Atlantic Auto-Group
193-205 Sunrise Highway
West-Islip , New York 11795
www.nyautogiant.com

Partners
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Live Service Reservation Center

DGA's Live Service Appointment scheduling center provides your customers with a professional service scheduling experience without the cost of a full-time employee or in-house BDC.

Our experienced service representatives:

Answer all calls within four rings
Recommend your dealer specific maintenance
Confirm customer information
Input the appointments directly into your scheduling software

DGA's Live Service Reservation Center is flexible to your business.

Full Service BDC - DGA answers all service appointment calls coming into your dealership
Backstopping BDC- DGA answers calls after your dealer does not answer them within the first 4 rings

Outbound Service Reservations

DGA's live reservation coordinators proactively call your customers to schedule their service appointments. DGA guarantees an 85% contact rate. Once your customers have been reached, the appointment will be scheduled in your dealership's scheduling software.

Outbound scheduling examples:

Special Order Part
No show rescheduling
Declined service scheduling
Lost souls
1st time customer
Service Reminder
Recall Notification
BMW Teleservice Calls

CSI Telephone Follow-up

DGA's live agents will call your customers after their Sales or Service visit to make sure they are completely satisfied. Should a customer be less then 100% satisfied with their Sales or Service experience, DGA will provide an instantaneous e-mail notifying you and your staff of the issue allowing time for correction prior to the customer receiving the manufacturer's survey. All DGA clients receive a user name and log in for the DGA website where dealers can manage customer alerts, view employee performance, dealer performance, and monthly reporting.

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Clients who trusted usSee a full list of key customers and their success stories

PartnersSee a full list of key customers and their success stories

Live Service Reservation Center

Outbound Service Reservations

CSI Telephone Follow-up

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Clients who trusted us
See a full list of key customers and their success stories

Partners
See a full list of key customers and their success stories