Client Endorsements "I want to thank Karen Winterling for her extra efforts. Dealer's Greatest Assets has been a partner with us in our endeavor to grow our service department. Some great ideas have been put into action and are working to maintain our current customer base and market our new and used cars to them while giving them our current service specials electronically. The monthly review meetings are key and we have found your insight helpful in solving TSI issues facing our service department. Thanks again." Gordon Riddle General Manager, Brown's Arlington Honda "Dealer's Greatest Assets" has brought a sense of calm back to our customers. In a world where the customer expectation is rapidly going off the charts, today's ASMs have more challenges than ever to meet and exceed. When we hired DGA to take over our reservations, our customers are much happier, my ASMs are much happier and our work load is awesome. Thank you Karen Winterling, Zach, Janice, Sue and everyone else at DGA for a job I could only rate as 'EXCELLENT'" Mike Burrell Service Manager, Koons Toyota of Annapolis, Inc. "Len Stoler Porsche and Audi started using Dealer's Greatest Asset's services April 2006. Involvement and determination from Karen Winterling and her staff is beyond satisfaction. Since utilization of the DGA process our dealership has had tremendous success in Customer Satisfaction and a change of our dealership image that has resulted in serious business growth. Thank you Karen and all your staff for a very professional and sincere relationship. It's a pleasure to do business with DGA." Mo Bogdanovic Service Director, Len Stoler Porsche Audi "We have been working with Dealer's Greatest Asset for about a year. Our results have been great! They have provided us with a wealth of information, which has helped us in many areas of customer satisfaction. The information that they are capable of extracting from each individual customer can lead to identifying the deficiencies and shortcomings of our departments. Using that information, and a professional Customer Relations department, can undoubtedly put your Customer Satisfaction Index scores back on top!" Chuck Watts Director of Fixed Operations, Koons Tyson's Toyota 703-790-5920 "I have personally subscribed to Dealer's Greatest Asset's program since its inception over 12 years ago. From our very first validation to the most recent, our follow-up has always been flawless. DGA has been a positive presence in our dealership for many years, and their program has sustained the success of our consistently outstanding CSI scores. I have recommended DGA to my colleagues many times." Steve Gray General Manager, Herb Gordon Dodge Subaru 301-440-1811 "Dealer's Greatest Assets has provided continuous Customer Follow-up services for our Dealership for over 7 years. They are very professional, and the results are consistently "Outstanding". Our Dealership ranks #1 in Customer Satisfaction Index (CSI), a majority of the time in our region and, coincidentally, our nearest competitors also use DGA's services. I have recommended DGA's Customer Follow-up services numerous times to my colleagues because they are a valuable asset to our success." Greg Keilwert Fixed Operations Director, Rosenthal Nissan, Mazda, Honda & Infiniti "Koons Tysons Toyota has utilized the services of Dealer's Greatest Assets since 2005. Our experience with DGA has been exceptional. The information they provide as a follow up to our new car sales customers, as well as our service department customers, has proven essential in our ability to resolve the concerns of our customers in a timely manner. This has resulted in a dramatic improvement of our Customer Satisfaction Index (CSI) scores." "DGA, and its president, Karen Winterling, operate from the highest level of integrity. The staff is always professional, courteous, and thorough. It is a pleasure to work with them." Alex Perdikis General Manager, Koons Toyota Debra S. Ghorbanian Customer Relations Director, Koons Toyota "I have utilized the services of Dealer's Greatest Assets for more than 2 years. DGA was not just a contributing factor to our success at receiving Blue Oval Certification, but also a tremendous asset to our organization in general. The best recommendation that I can give is that DGA is "now" working with me at our newest location, Ourisman Honda & VW of Laurel." Chapman "Dug" Dugger General Manager, Ourisman Honda & VW "For the first time, since the opening of this dealership, we are in the top 10% in the country. The Blue Oval Certification score for our follow-up was 100%. We couldn't be more thrilled with these results. The secret to their success is consistency, dedication, and commitment on their part to be The Best! They have by all means achieved that status with me." Ken Kraft Director Operations, Ourisman Automotive Group "I could not have been more reluctant to go looking for additional work. However, after just 4 months with Dealer's Greatest Assets, my CSI scores have sky-rocketed, the additional work is minimal, and their commitment to collecting "Email Addresses" has certainly helped to offset the monthly fees for their services, as well as our own Advertising budget." This reference was written almost six years ago, and we are still going strong. Sam Karlin Parts & Service Director, College Park Honda